Posted 17/10/12
Summary of 2012 Results of Community Satisfaction Survey: Macedon Ranges Shire
Things Council Did Well 2012 (Index Score)
Issues where Macedon Ranges Council rated higher than State and Large Rural Shire results
| Macedon Ranges | Large Rural Shires | State | Trends | |
| Parking | 60 | 56 | 56 | Improved 2011: Below State / above LRS |
| Appearance of Public Areas |
72 | 70 | 71 | Improved 2011: same as State / LRS |
| Waste Management |
74 | 69 | 72 | Improved 2011: below State / LRS |
| Business & Community Development and Tourism | 63 | 61 | 62 | Improved 2011: same as State / LRS |
Average Performances 2012 (Index Score)
Issues where Macedon Ranges Council's performance generally fell between or equalled State and LRS results
| Macedon Ranges | Large Rural Shires | State | Trends | |
| Overall Performance | 58 | 56 | 60 | Improved 2011: Below State but above LRS |
| Community Consultation and Engagement |
54 | 54 | 57 | 2011: Below State, same as LRS but performance was declining. |
| Informing The Community |
59 | 57 | 60 | NEW in 2012 |
| Customer Service | 69 | 68 | 71 | 2011: Below State, same as LRS, but performance was declining. |
| Council Direction | 49 | 48 | 52 | NEW in 2012 |
| Local Roads & Footpaths |
52 | 51 | 57 | 2011: Lower than State and LRS, and performance was declining. |
| Maintenance of Unsealed Roads |
44 | 40 | 46 | |
| Enforcing Local Laws | 65 | 65 | 65 | 2011: Same as State and LRS, but performance had been
improving. |
| Recreation Facilities | 69 | 67 | 70 | 2011: Same as State but higher than LRS. |
| Community and Cultural Activities |
66 | 66 | 68 | NEW in 2012 |
| Planning Population Growth |
50 | 50 | 52 | NEW in 2012 |
| Emergency & Disaster Mgt. |
70 | 69 | 70 | NEW in 2012 |
| Town Planning Policy | 50 | 50 | 52 | Stabilized at low score. 2011: Lower than State and LRS, and declining. |
Things Council Did Badly 2012 (Index Score)
Issues where Macedon Ranges Council's performed below State and Large Rural Shire results
| Macedon Ranges | Large Rural Shires | State | Trends | |
| Advocacy | 52 | 53 | 55 | Declined 2011: Was below State and LRS and performance was declining. |
| Roadside Slashing/Weed Control |
52 | 57 | 61 | NEW 2012. Poor performance. |
| Family Support Services | 63 | 66 | 67 | Was Health. Poor performance. 2011: Was same as State but lower then LRS but improving. |
| Elderly Support | 66 | 69 | 69 | Was Health. Poor performance. 2011: Below LRS, same as State but improving. |
| Disadvantaged Support | 60 | 62 | 63 | Was Health. Poor performance. 2011: Below LRS, same as State but improving. |
| Art Centres/Libraries |
67 | 73 | 73 | NEW 2012. |
| Planning/Building Permits | 46 | 51 | 54 | NEW 2012. Below State and LRS. Poor performance. |
What's Good About Council
Top Responses To The Question
| Nothing | 15% | |
| Customer Service | 9% | |
| Councillors approachable | 9% |
What Needs Most Improvement
Top Responses To The Question
| Roads | 18% | |
| Planning | 15% | |
| Consultation | 13% |
Issues to Address First (Indexed Means)
Issues identified as needing the most urgent attention were those with the largest difference between how important the community rates the issue, and Council's performance.
| Issue | Importance To Community | Performance | Difference |
| Maintenance of Unsealed Roads |
81 | 44 | -37 |
| Planning for Population Growth |
79 | 50 | -29 |
| General Town Planning Policy |
76 | 49 | -27 |
| Planning & Building Permits |
73 | 46 | -27 |
| Condition of local streets and footpaths |
78 | 52 | -26 |
| Roadside Slashing/weed control |
76 | 52 | -24 |
| Community Consultation | 74 | 54 | -20 |